ConnectSphere Communications is a leading provider of telecommunications and customer engagement solutions, dedicated to connecting people and businesses through innovative technology. We’re seeking a motivated Customer Service Representative to join our remote team and deliver exceptional support to our clients. As a Remote Customer Service Representative, you’ll be the frontline of our customer experience, handling inquiries and resolving issues with professionalism and empathy. You’ll work from your home office, using company-provided tools to support clients via phone, email, and live chat. This role is ideal for self-starters who thrive in a remote environment and are passionate about customer satisfaction. Key Responsibilities: - Respond to customer inquiries about telecommunications services, billing, and technical issues via phone, email, and live chat. - Resolve issues efficiently, aiming for first-contact resolution whenever possible. - Update customer records accurately in our CRM system (Zendesk). - Collaborate with teammates via Slack and Zoom to share insights and improve processes. - Maintain a customer satisfaction rating of 90% or higher, as measured by post-interaction surveys. - Escalate complex issues to supervisors or technical support as needed. Work Schedule: - Monday–Friday, 9:00 AM–5:00 PM in your time zone (e.g., PST, EST). - Flexibility to work occasional overtime (1.5x pay) with prior approval. - 30-minute unpaid lunch break and two 15-minute paid breaks daily. Join ConnectSphere Communications and help us connect the world, one customer at a time!
ConnectSphere Communication is a leader in telecom procurement and data analytics, empowering global giants like AT&T and Verizon to build smarter networks. Our remote-first team drives innovation and connectivity worldwide. Join us as a Remote Virtual Executive Assistant to support our leadership in delivering mission-critical solutions. Job Description As a Remote Virtual Executive Assistant, you’ll provide high-level administrative support to our executives, ensuring seamless operations from your home office. This role is ideal for organized professionals who thrive in a fast-paced, remote telecom environment. Key Responsibilities - Manage executive calendars, scheduling virtual meetings and coordinating Zoom calls. - Handle email correspondence and draft professional communications. - Organize travel arrangements, expense reports, and virtual event logistics for telecom projects. - Maintain accurate records using Google Suite, Asana, or similar tools. - Collaborate with global procurement and analytics teams via Slack to support company initiatives. Requirements - High school diploma or equivalent (Associate’s or Bachelor’s degree a plus). - 1-3 years of administrative or assistant experience. - Strong organizational and written/verbal communication skills. - Reliable internet connection (minimum 25 Mbps) and a quiet home office. - Proficiency in Google Suite, Microsoft Office, or collaboration tools (e.g., Slack, Asana). - U.S. residency for payroll and compliance purposes. Preferred Qualifications - Experience supporting executives in telecommunications or technology sectors. - Familiarity with project management tools like Asana. - Ability to handle confidential information with discretion. Benefits - Competitive pay: $20/hour with weekly direct deposit via Gusto. - Comprehensive benefits: Health insurance, 10 days PTO annually, 401(k) eligibility after 90 days. - Company-provided equipment: Laptop and software licenses. - Flexible remote work with a supportive, global team culture. - Paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas. Schedule - Monday–Friday, 9:00 AM–5:00 PM in your time zone. - 30-minute unpaid lunch break and two 15-minute paid breaks daily. How to Apply Email your resume and a cover letter to hiring@connectspherecommunication.com with the subject line “Virtual Executive Assistant Application – [Your Full Name].” Your cover letter should highlight an administrative task you excelled at. Applications without a cover letter will not be considered. Learn more about our mission at https://connectspherecommunication.com.
ConnectSphere Communication delivers data-driven procurement and analytics solutions for telecom leaders like T-Mobile and Vodafone. Our remote-first team fuels global connectivity through innovation and precision. Join us as a Remote Data Entry Specialist to support our mission with accurate, high-quality data. Job Description As a Remote Data Entry Specialist, you’ll input and verify critical telecom data, ensuring precision in our procurement and supply chain operations from your home office. This entry-level role is ideal for detail-oriented individuals eager to launch a remote career in telecommunications, with training provided to ensure success. Key Responsibilities - Input vendor, billing, and equipment data into ERP systems (e.g., SAP) and CRM platforms (e.g., Zendesk). - Verify data accuracy for telecom procurement and supply chain records, including 5G equipment and fiber optics. - Update asset tracking records to support equipment lifecycle management. - Collaborate with analytics teams via Slack to resolve data discrepancies. - Meet daily data entry quotas (e.g., 500 records) with 99% accuracy. Requirements - High school diploma or equivalent. - 0-1 year of data entry or administrative experience (no prior experience required; training provided). - Strong typing skills (minimum 40 words per minute) and exceptional attention to detail. - Reliable high-speed internet (minimum 25 Mbps) and a quiet, professional home office. - Proficiency in Microsoft Excel and basic computer skills. - U.S. residency for payroll and compliance purposes. Preferred Qualifications - Familiarity with SAP, Zendesk, or telecommunications data. - Experience with procurement or supply chain data processes. - Ability to work independently with minimal supervision. Benefits - Competitive pay: $16/hour with weekly direct deposit via Gusto. - Comprehensive benefits: Health insurance, 10 days paid time off annually, 401(k) eligibility after 90 days. - Company-provided equipment: Laptop and software licenses. - Flexible remote work environment with a supportive, global team culture. - Paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas. Schedule - Monday–Friday, 9:00 AM–5:00 PM in your time zone. - 30-minute unpaid lunch break and two 15-minute paid breaks daily.
ConnectSphere Communication is a leader in telecom procurement and data analytics, empowering global giants like AT&T and Vodafone to build smarter networks. Our remote-first team drives innovation and connectivity worldwide. Join us as a Remote Social Media Manager to amplify our brand and engage telecom audiences. Job Description As a Remote Social Media Manager, you’ll create and manage compelling content to promote our telecom procurement and analytics solutions, working from your home office. This role is ideal for creative professionals with a passion for digital marketing and telecommunications, eager to shape our global online presence. Key Responsibilities - Develop and post content (e.g., posts, videos, infographics) on platforms like LinkedIn, Twitter, and Instagram to highlight telecom solutions. - Manage social media accounts, scheduling posts using tools like Hootsuite or Buffer. - Monitor engagement metrics and adjust strategies to increase reach and followers. - Collaborate with analytics and procurement teams via Slack to align content with company goals. - Produce 3-5 weekly posts and one monthly campaign, maintaining brand consistency. Requirements - High school diploma or equivalent (Bachelor’s in Marketing, Communications, or related field a plus). - 1-3 years of social media management or digital marketing experience. - Strong written communication and content creation skills. - Reliable high-speed internet (minimum 25 Mbps) and a quiet, professional home office. - Proficiency in social media platforms (LinkedIn, Twitter, Instagram) and tools like Hootsuite, Canva, or Adobe Creative Suite. - U.S. residency for payroll and compliance purposes. Preferred Qualifications - Experience in telecommunications or B2B marketing. - Familiarity with analytics tools (e.g., Google Analytics, LinkedIn Analytics) to track performance. - Ability to create telecom-focused content, such as 5G or procurement infographics. Benefits - Competitive pay: $22/hour with weekly direct deposit via Gusto. - Comprehensive benefits: Health insurance, 10 days paid time off annually, 401(k) eligibility after 90 days. - Company-provided equipment: Laptop and software licenses. - Flexible remote work environment with a supportive, global team culture. - Paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas. Schedule - Monday–Friday, 9:00 AM–5:00 PM in your time zone. - 30-minute unpaid lunch break and two 15-minute paid breaks daily.
ConnectSphere Communications provides telecommunications and customer engagement solutions. We’re hiring a Remote Customer Service Representative to join our team and support clients from your home office. Job Duties: - Answer customer inquiries via phone, email, and live chat about services, billing, and technical issues. - Resolve issues promptly to maintain high customer satisfaction. - Update records in our CRM system (Zendesk). - Work with team via Slack and Zoom to improve processes. Requirements: - High school diploma or equivalent. - 1-2 years customer service experience (call center a plus). - Strong communication skills. - Reliable internet (25 Mbps minimum) and quiet home office. - Comfortable with computers and software (Zendesk, Slack). - U.S. resident for payroll purposes. Preferred: - Experience with Zendesk or similar CRM. - Knowledge of telecommunications. - Bilingual (Spanish/English) a plus. Benefits: - $18/hour, paid weekly via direct deposit (Gusto). - Health insurance, 10 days PTO, 401(k) after 90 days. - Company provides laptop and headset. - Paid holidays (e.g., Thanksgiving, Christmas). Schedule: - Monday-Friday, 9 AM-5 PM in your time zone. - 30-minute lunch break, two 15-minute breaks daily.
About Us: ConnectSphere Communications provides cutting-edge telecommunications solutions. We’re hiring a Remote Content Writer to create engaging content for our brand from your home office. Job Duties: - Write blog posts, website content, and email campaigns about telecom services. - Develop content for social media and marketing materials. - Research industry trends to inform content. - Collaborate with marketing team via Slack and Zoom. - Meet deadlines for 2-3 content pieces weekly. Requirements: - High school diploma or equivalent (Bachelor’s in English, Marketing a plus). - 1-3 years writing or content creation experience. - Excellent writing and editing skills. - Reliable internet (25 Mbps minimum) and quiet home office. - Familiarity with Google Docs, Word, or CMS platforms. - U.S. resident for payroll purposes. Preferred: - Experience in telecommunications or tech writing. - Knowledge of SEO and keyword optimization. - Portfolio of published content. Benefits: - $22/hour, paid weekly via direct deposit (Gusto). - Health insurance, 10 days PTO, 401(k) after 90 days. - Company provides laptop and software licenses. - Paid holidays (e.g., Thanksgiving, Christmas). Schedule: - Monday-Friday, 9 AM-5 PM in your time zone. - 30-minute lunch break, two 15-minute breaks daily.
About Us: ConnectSphere Communications delivers innovative telecommunications solutions. We’re seeking a Remote Billing Specialist to manage customer billing data from your home office. Job Duties: - Process customer invoices and payments in our billing system. - Verify billing accuracy and resolve discrepancies. - Respond to billing inquiries via email or phone. - Update customer records in CRM (Zendesk). - Collaborate with team via Slack to ensure accurate billing. Requirements: - High school diploma or equivalent. - 0-2 years billing, accounting, or administrative experience. - Strong attention to detail and math skills. - Reliable internet (25 Mbps minimum) and quiet home office. - Familiarity with Excel and basic computer skills. - U.S. resident for payroll purposes. Preferred: - Experience with billing software or Zendesk. - Knowledge of telecommunications billing. - Customer service skills. Benefits: - $17/hour, paid weekly via direct deposit (Gusto). - Health insurance, 10 days PTO, 401(k) after 90 days. - Company provides laptop and software licenses. - Paid holidays (e.g., Thanksgiving, Christmas). Schedule: - Monday-Friday, 9 AM-5 PM in your time zone. - 30-minute lunch break, two 15-minute breaks daily.
Job Type: Full-Time Salary: $18/hour About Us: ConnectSphere Communications delivers top-tier telecommunications solutions. We’re seeking a Remote Quality Assurance Analyst to ensure our customer service meets high standards from your home office. Job Duties: - Review customer service calls, emails, and chats for quality and compliance. - Score interactions based on company guidelines (e.g., professionalism, accuracy). - Provide feedback to representatives via reports. - Update QA records in our CRM (Zendesk). - Collaborate with team via Slack to improve service quality. Requirements: - High school diploma or equivalent. - 0-2 years customer service or quality assurance experience. - Strong analytical and communication skills. - Reliable internet (25 Mbps minimum) and quiet home office. - Comfortable with Zendesk and Microsoft Office. - U.S. resident for payroll purposes. Preferred: - Experience in telecommunications customer service. - Familiarity with QA scoring or feedback processes. - Detail-oriented with a focus on consistency. Benefits: - $18/hour, paid weekly via direct deposit (Gusto). - Health insurance, 10 days PTO, 401(k) after 90 days. - Company provides laptop and headset. - Paid holidays (e.g., Thanksgiving, Christmas). Schedule: - Monday-Friday, 9 AM-5 PM in your time zone. - 30-minute lunch break, two 15-minute breaks daily.
Work Profile is a personality assessment that measures an individual's work personality through their workplace traits, social and emotional traits; as well as the values and aspirations that drive them forward.
DATA ANALYSIS
DATA VISUALIZATION
DATA STRATEGY
DATA SCIENCE
DATA PLATFORM
BUSINESS INTELLIGENCE